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Most questions can be answered by reading the answers and information provided below. We hope that reading this
information will help you take appropriate steps to satisfy your query.
I have not received the confimation number of my flight
Cheapflights.ie is an independent flight search engine that allows users to compare offers from over 100 operators
simultaneously in one simple search and find the best deals in the market. This saves users a lot of time by not
having to visit all the web sites individually. This service is totally free for users. However, we are not a
travel agent and we do not sell the flights advertised on the site. When a user clicks on an offer they are
re-directed to the site of the travel agent or airline in question. Cheapflights.ie does not take any payments.
Payments are made on the sites of our advertisers and so any commercial relationship is established between
the user and the advertiser in question. As we do not actually sell the flights that are advertised on our site
we do not have or hold any information or details regarding individual reservations and we do not therefore have
access to your flight confirmation information. If you have not received confirmation of your flight we recommend
that you contact directly the airline or travel agent that you actually made your reservation with. If you cannot
remember who you made your reservation with we recommend that you check with your credit card company to discover
which company made the debit on your card and than contact this company directly.
The price of the flight has changed
Cheapflights.ie is an independent flight search engine that allows users to compare offers from over 100 operators
simultaneously in one simple search and find the best deals in the market. This saves users a lot of time by
not having to visit all the web sites individually. This service is totally free for users. However, we are
not a travel agent and we do not sell the flights advertised on the site. When a user clicks on an offer
they are re-directed to the site of the travel agent or airline in question. We depend totally on the information
supplied to us by our advertisers about prices. Generally, this information is correct, however, due to the dynamic
nature of the market for flights, prices can change quickly and sometimes there can be a delay in up-dating the
information supplied to us and the “real-time” prices that appear on operators’ web sites. We understand that differences
in prices can cause annoyance for users but we would like to assure you that we constantly monitor prices to ensure
they are as accurate as possible. If we notice that an operator consistently supplies incorrect price information
we contact them to improve the accuracy. Then, if they do not improve the accuracy we consider removing them from
the site. We regularly remove operators until they correct the accuracy of their prices.
The flight was no longer available when I tried to book it
Cheapflihgts.ie is an independent flight search engine that allows users to compare offers from over 100 operators
simultaneously in one simple search and find the best deals in the market. This saves users a lot of time by not
having to visit all the web sites individually. This service is totally free for users. However, we are not a
travel agent and we do not sell the flights advertised on the site. When a user clicks on an offer they are
re-directed to the site of the travel agent or airline in question. We depend totally on the information
supplied to us by our advertisers about availability of offers/flights. Generally, this information is correct,
however, due to the dynamic nature of the market for flights, availability can change quickly and sometimes there
can be a delay in up-dating the information supplied to us and the “real-time” availability on operators’ web sites.
We understand that if advertised flights are not available or change this can cause annoyance for users but we would
like to assure you that we constantly monitor offers to ensure they are as accurate as possible. If we notice that
an operator consistently supplies incorrect availability information we contact them to improve the accuracy. Then,
if they do not improve the accuracy we consider removing them from the site. We regularly remove operators until they
correct the accuracy of their availability information.
I would like to change or cancel my flight
Cheapflights.ie is an independent flight search engine that allows users to compare offers from over 100
operators simultaneously in one simple search and find the best deals in the market. This saves users
a lot of time by not having to visit all the web sites individually. This service is totally free for users.
However, we are not a travel agent and we do not sell the flights advertised on the site. When a user clicks
on an offer they are re-directed to the site of the travel agent or airline in question. Cheapflights.ie does
not take any payments. Payments are made on the sites of our advertisers and so any commercial relationship
is established between the user and the advertiser in question. As we do not actually sell the flights that
are advertised on our site we do not have or hold any information or details regarding individual reservations
and we do not therefore have access to your flight information. If you want to change or cancel your flight we
recommend that you contact directly the airline or travel agent that you actually made your reservation with.
If you cannot remember who you made your reservation with we recommend that you check with your credit card
company to discover which company made the debit on your card and then contact this company directly.
I have lost the confirmation number of my flight
Cheapflights.ie is an independent flight search engine that allows users to compare
offers from over 100 operators simultaneously in one simple search and find the best deals in the market.
This saves users a lot of time by not having to visit all the web sites individually. This service is totally
free for users. However, we are not a travel agent and we do not sell the flights advertised on the site.
When a user clicks on an offer they are re-directed to the site of the travel agent or airline in question.
Cheapflights.ie does not take any payments. Payments are made on the sites of our advertisers and so any
commercial relationship is established between the user and the advertiser in question. As we do not actually
sell the flights that are advertised on our site we do not have or hold any information or details regarding
individual reservations and we do not therefore have access to your flight confirmation information. If you
have lost your flight confirmation details we recommend that you contact directly the airline or travel agent
that you actually made your reservation with. If you cannot remember who you made your reservation with we
recommend that you ask your credit card company to discover which company made the debit on your card and
then contact this company directly.
Cheapflights.ie is not a travel agent; we are merely a flight search engine that scans over a hundred operators
simultaneously. This allows our users to quickly find some of the best deals in the market. Our service is totally
free and saves the user a lot of time by not having to visit many web sites individually. When you click on an offer
you are re-directed to the page of the operator who is advertising the fare. Cheapflights.ie does not take any payments.
Payments are made on the sites of our advertisers and so any commercial relationship is established between the user
and the advertiser in question.
If you have any questions about your flight, specific offers or any terms and conditions you should make direct
contact with the airline or operator with whom you have made your reservation. If you cannot remember who you
made your reservation with we recommend that you ask your credit card company to discover which company made
the debit on your card and then contact this company directly. As we do not actually sell the flights that are
advertised on our site we do not have or hold any information or details regarding individual reservations.
Our site runs on a self-service basis and therefore we do not have telephone numbers for answering queries regarding
individual reservations.
As Cheapflights.ie is not a travel agent and does not sell flights we cannot supply information about specific
journeys or travel arrangements that you may want to make. We cannot make group reservations. We are
not responsible for the payment policies, credit card policies, currency policies or any payment restrictions
imposed by individual travel agents or airlines advertising fares on our site. Any such queries should be made
directly to the operator/airline advertising the offers you are interested in. If you have any questions about the
quantity of luggage you can take, charges for pets or musical instruments you should check the website of the
airline with which you have made your reservation or contact them directly.
If after reading this information you still have any doubt or wish to consult or suggestions to improve our service,
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